Returns & Refunds Policy

Returns & Refunds Policy

Last Updated: 28/02/25

At Bindu Premium, we take pride in delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free Returns & Refunds Policy.

1. Eligibility for Returns

You may request a return under the following conditions:
✅ The item is unused, unworn, and in its original condition with tags and packaging intact.
✅ The return request is made within 7 days of receiving the order.
✅ The product is damaged, defective, or incorrect upon delivery.

📌 Non-Returnable Items:
❌ Products that have been worn, washed, or altered.
❌ Items purchased during sale, clearance, or promotional discounts.
❌ Customized or personalized products.

2. How to Request a Return

If you meet the above criteria, follow these steps:

1️⃣ Contact Us via WhatsApp or Call at +880 1602024461 / +880 1602024462 / +880 1602024452 or email us at contact@bindupremium.com within 7 days of delivery.
2️⃣ Provide your order number, a brief explanation of the issue, and clear photos (if applicable).
3️⃣ Our team will review your request and guide you on the next steps.

📦 For showroom purchases: Please bring the item along with the receipt to our Aziz Super Market, Shahbag, Dhaka showroom.

3. Refund Policy

We offer refunds in the following cases:
✅ The item is out of stock after your order.
✅ The returned item meets our return eligibility criteria.
✅ The refund request is approved after quality inspection.

🔹 Refund Processing Time:

• Bkash/Nagad/Bank Transfer: 5-7 business days.
• Cash on Delivery (COD) Orders: Refunds will be processed via Bkash/Nagad only.

📌 Non-Refundable Situations:
❌ If the product does not meet our return criteria.
❌ If the issue is due to customer misuse or mishandling.

4. Exchange Policy

If you wish to exchange an item for a different size or color, please follow the return process and mention your preference. Exchanges depend on stock availability.

📦 Shipping Costs for Exchanges:

• If the product is defective/wrong, we will cover the shipping costs.
• If the exchange is due to a change of mind, the customer must bear the shipping charges.

5. Order Cancellation

You can cancel your order before it is shipped by contacting us via WhatsApp or Call. Once shipped, cancellation is not possible.

6. Need Help?

For any queries, feel free to reach out to us:

📞 Call/WhatsApp: +880 1602024461 / +880 1602024462 / +880 1602024452
📧 Email: contact@bindupremium.com
📍 Showroom Address: Aziz Super Market, Shahbag, Dhaka